1. Cancellation by Customer (Non-Faulty Product)
1.1 You are entitled to cancel any sale concluded on the Site within Fourteen (14) days of receipt of the goods and to obtain a refund for the sale amount only. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 14 days from the order date).
1.2 No cancellation fee shall apply.
1.3 Initial delivery fee and cash handling fees, where applicable, are not refundable. Native Décor will only cover the fee of the return of a faulty product.
2. Faulty Products
2.1 We warrant that the product will be delivered undamaged in the quantities ordered; and
2.2 Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.
2.3 We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you may return the product to us using the same courier company for which we will cover the courier fee for the return trip only. Delivery fees and cash handling fees for the initial delivery, where applicable, are not refundable.
2.4 In order to provide you with any remedies for a faulty product, we may need your assistance and prompt provision of certain information regarding the Product, including: